UK Employers Increasingly Using “Bossware” Technology to Monitor Workers
A UK-wide survey has revealed that nearly one-third of employers are employing “bossware,” technologies designed to track workers’ online activities like email and web browsing. This monitoring trend, particularly prevalent in private companies, includes recording or reviewing screen activity, with about one in seven employers utilizing such surveillance tools.
The Chartered Management Institute (CMI), which commissioned the survey, indicates that there has been a noticeable increase in computer-based workplace surveillance. Despite this, in 2023, less than one-fifth of employees believed they were being monitored by their employers, suggesting that the actual extent of monitoring might be underestimated, as a similar proportion of managers reported that they are unsure of their organization’s tracking practices.
Monitoring systems are primarily used to prevent insider threats and protect sensitive information, as well as to track productivity. However, this practice has raised concerns among a significant number of managers, who view it as undermining trust and invading personal privacy. The practice is causing unease among staff, with some comparing it to a “Big Brother” atmosphere.
The Information Commissioner’s Office (ICO) emphasized the importance of employers transparently informing employees about the nature, extent, and reasons for monitoring. The ICO warns that excessive monitoring, especially for remote workers, can negatively impact privacy and is prepared to take action if necessary.
Recent examples of workplace surveillance include plans by HSBC to install numerous security cameras and biometric readers at its London headquarters. Other organizations, such as the outsourcing company Serco, have been censured for using facial recognition technology and fingerprint scanning for staff monitoring.
Critics argue that constant surveillance can lead to long-term psychological impacts and may not necessarily improve performance. While some managers support monitoring as a means to ensure employees are meeting their job requirements, others oppose it, arguing it can be misused and may not contribute to a healthy work environment.
As workplace surveillance continues to evolve, the balance between ensuring productivity and safeguarding employee privacy remains a critical concern.
Source: https://www.theguardian.com/world/2025/sep/14/uk-firms-bossware-monitor-workers-activity
