A parliamentary committee has strongly criticized the lack of accessibility for disabled people in the UK’s transport system, labeling it a “national embarrassment.” Members of Parliament (MPs) argue for a more robust enforcement mechanism to ensure that disabled individuals have equal access to travel options.
In a report by the Commons transport select committee, the committee highlighted a series of experiences that illustrate the challenges faced by people with disabilities, including wheelchair users being left on planes, taxi drivers refusing to take guide dogs, and obstructed pavements that prevent easy navigation.
The committee found that the situation has worsened in certain areas since the COVID-19 pandemic, with more than two-thirds of disabled individuals responding to the committee’s evidence review stating they regularly encounter difficulties when using transport services. Less than 2% reported never facing obstacles while traveling.
Due to these challenges, many disabled people often choose to avoid traveling altogether, due to the anticipation of difficulties. Furthermore, the report criticized the ineffectiveness of measures intended to improve accessibility, such as designated wheelchair spaces and passenger assistance services on trains, which are often unavailable or inadequately staffed.
While acknowledging the existence of anti-discrimination laws, the MPs pointed out the gap between legislation and real-world implementation and called for a comprehensive review of relevant laws and enforcement capabilities, suggesting the establishment of a single enforcement body to protect the rights of disabled people.
Committee Chair Ruth Cadbury expressed her dismay at the current state of transport services for those with disabilities, emphasizing that frequent failures to provide access should become extremely rare. She advocated for the introduction of an inclusive transport strategy backed by long-term funding to address these shortcomings.
The report emphasizes the need for a shift in mindset among providers, regulators, and enforcement bodies, advocating for the recognition of accessibility as a human right rather than a customer service issue.
Former Paralympian Tanni Grey-Thompson shared her personal experiences with the committee, underscoring the significant hurdles disabled individuals face when trying to use the transport system independently.
MPs also raised concerns about the onus placed on disabled people when making complaints or seeking compensation, stating the need for a unified, accessible complaints service that covers all modes of transport and aims for amendments that result in permanent improvements.
A Department for Transport spokesperson acknowledged the importance of accessibility and stated a commitment to continue working with disabled individuals to informs its policies while promising a detailed consideration and response to the committee’s recommendations.
Source: https://www.theguardian.com/uk-news/2025/mar/20/disabled-peoples-access-to-transport-in-uk-a-national-embarrassment-mps-say
